The thread in the Magico forum made me reflect back on what happened to me about 5yr. ago.
I had purchased a used Wilson WatchDog II sub from someone on Audiogon. I had been using it for about a year when for some reason it started ratttling. Found out it was a blown driver.
Called my local Wilson Dealer, Definitive, and they told me to bring the sub to them. I crated the beast and took it to them. The unit was definitely out of warranty and I was the second owner. I was just going to pay them for the parts/work.
Wilson/Definitive replaced the driver at no charge and brought the unit back to me and set it up!
I know Mep has touted the merits of Krell and others have chimed in on other great companies. Manufacturers are supposed to stand behind their equipment, but something like these examples show how some go above and beyond what any others would normally do.
Things like this stick with you and a solid relationship started from there. Support your local dealer people. It will work out for you in the long run!
I had purchased a used Wilson WatchDog II sub from someone on Audiogon. I had been using it for about a year when for some reason it started ratttling. Found out it was a blown driver.
Called my local Wilson Dealer, Definitive, and they told me to bring the sub to them. I crated the beast and took it to them. The unit was definitely out of warranty and I was the second owner. I was just going to pay them for the parts/work.
Wilson/Definitive replaced the driver at no charge and brought the unit back to me and set it up!
I know Mep has touted the merits of Krell and others have chimed in on other great companies. Manufacturers are supposed to stand behind their equipment, but something like these examples show how some go above and beyond what any others would normally do.
Things like this stick with you and a solid relationship started from there. Support your local dealer people. It will work out for you in the long run!