Superb Wilson Service

[Bruce B]

The thread in the Magico forum made me reflect back on what happened to me about 5yr. ago.

I had purchased a used Wilson WatchDog II sub from someone on Audiogon. I had been using it for about a year when for some reason it started ratttling. Found out it was a blown driver.
Called my local Wilson Dealer, Definitive, and they told me to bring the sub to them. I crated the beast and took it to them. The unit was definitely out of warranty and I was the second owner. I was just going to pay them for the parts/work.
Wilson/Definitive replaced the driver at no charge and brought the unit back to me and set it up!

I know Mep has touted the merits of Krell and others have chimed in on other great companies. Manufacturers are supposed to stand behind their equipment, but something like these examples show how some go above and beyond what any others would normally do.

Things like this stick with you and a solid relationship started from there. Support your local dealer people. It will work out for you in the long run!

 

[mep]

I love to hear stories like this. It restores some faith in our hobby when you have companies that go above and beyond what they have to do in order to keep a customer happy. I'm sure it pays off with future sales and Bruce is proof of that.

 

[scouter]

Someone with the authority needs to start a new thread so all these companies can be commended for their superb customer service.

 

[Bruce B]

Well I sure we all have stories where manufacturers have replaced defective or damaged parts. I've had companies overnight me equipment, but it's the stories where the manufacturer has no obligation what so ever to support their equipment that intrigues me the most.

 

[LL21]

Someone with the authority needs to start a new thread so all these companies can be commended for their superb customer service.

Done. Pls post!

 

[LL21]

Well I sure we all have stories where manufacturers have replaced defective or damaged parts. I've had companies overnight me equipment, but it's the stories where the manufacturer has no obligation what so ever to support their equipment that intrigues me the most.

Agree...when I had 14 yr old equipment, some manufacturers made me feel just as much a priority as someone who had something new under warranty. I have stayed with those firms and upgraded to latest reference levels. Started a new thread.

 

[rockitman]

I can think of these companies that have personally provided exemplary service.
Pass Labs
Wilson Audio
Allnic Audio
Aerial Acoustics
PS Audio
Nordost
Madrigal Labs until Harmon came into the picture.

 

[Enatai252]

I can think of these companies that have personally provided exemplary service.
Pass Labs
Wilson Audio
Allnic Audio
Aerial Acoustics
PS Audio
Nordost
Madrigal Labs until Harmon came into the picture.

Rose at Madrigal was the best. I would add Kal at Audio Research on the list

 

[rbbert]

Etymotic Research doesn't say so anywhere, but apparently they offer a lifetime warranty on their earphones. A couple of years ago I had my broken 12 yr. old phones replaced for the cost of one-way (me to them) shipping.