My Lampizator dealer is very good. Very helpful. Your experience in no way represent how Lampizator or other Lampiztor dealers conduct business. From the communications, I wonder why both sides do not confirm the last date of the trial period especially when you receive a broken unit.
+1... Lampi has bent over backwards for me. I even received a damaged unit and they told me I could either fix it with parts they send, or ship it back on their dime. It didn't keep it from performing well and was past the audition period.
Don't some of these manufacturers have statements at the bottom of emails saying:
This email is private and confidential and intended for use only by the
individual to whom it is addressed, and therefore should not be disclosed,
duplicated, or forwarded, or should be immediately deleted if received in
error. It may contain recommendations or discussions that are the opinion
of the author.
Or something to the effect?
+1... Lampi has bent over backwards for me. I even received a damaged unit and they told me I could either fix it with parts they send, or ship it back on their dime. It didn't keep it from performing well and was past the audition period.
Don't some of these manufacturers have statements at the bottom of emails saying:
This email is private and confidential and intended for use only by the
individual to whom it is addressed, and therefore should not be disclosed,
duplicated, or forwarded, or should be immediately deleted if received in
error. It may contain recommendations or discussions that are the opinion
of the author.
Or something to the effect?
Hi Bruce,
Glad to hear that you got excellent customer service. This is the way it should be. It's unfortunate that Ian did not receive the same consideration. The way Lampi handled his transaction is an absolute disgrace. They should be ashamed of themselves. But it's not too late for Lampi to rectify it if they want to.
Ken
Please note that it is the interaction between dealer and Ian. It is not Lampizator. I do not think Lampizator has given instructions to the dealer on this issue. Many people found Lukasz is very helpful and interactive.
Do you think both side are blameless? Ian has the idea that the trial period starts with the perfect condition. But the dealer thought that it was a small issue and even overnight shipped 101D tubes to Ian. Tube rolling is fun. But one do not expect tube rolling will change a B- sound to A+ sound. With working tubes, Ian should know whether Big7 is keeper or not and should inform the dealer that he has intention to return Big7 and confirm the last date.
This is not a dealer but Lampi's North America distributor. He represents Lampi and Lukasz. When Ian received the unit, there was a loose part rattling around inside the unit, he couldn't power it up, there was no user manual, the left and right channels weren't equal and they sent him different tubes from what he requested. Is it any wonder their trial period expired? Yes, I believe Lampi is 100% to blame and should take the unit back and give Ian a full refund.
Ken
+1... Lampi has bent over backwards for me. I even received a damaged unit and they told me I could either fix it with parts they send, or ship it back on their dime. It didn't keep it from performing well and was past the audition period.
I am Fred, co-Distributor of LampizatOr in North America and I wanted to address this thread from my perspective and fill in some details which I believe are being overlooked or miss-interpreted and are also omitted from the cut and pasted conversation. I know negative sentiment can be contagious, but I hope at least some of you will take the time to read this before drawing conclusions about my character.
Return periods are a practice that most manufacturers do *not* entertain and we believed to be generous in doing so. Our policy is a 7 day return window, but I extended Ian a second weekend so he could spend more time getting to know the unit. This was made clear to him in my very first email.
The DAC was received on June 12th and the return period lasted until the 21st. The unit was NOT broken or problematic, a simple fuse blew and Ian confirmed the next day it was up and running and has done so perfectly ever since.
A few days after receiving the unit, it was discovered he received a pair premium of NOS tubes instead of the stock Chinese 101Ds. This was discovered when he believed there might be a channel imbalance, but it turned out he was simply running the tubes at the wrong setting and all was resolved with the flip of a switch.
Ian was also overnight shipped a pair of 101D tubes with the invitation to keep the premium tubes and a friendly offer from me to loan him some of my personal stash to play with, which conveniently omitted from the cut and pasted emails... The replacement tubes arrived on June 19th... Even if this were to signal the beginning of his trial period, it would have lapsed on the 28th. BEFORE a return was requested.
We are not unwilling to honor our policy. Mr. Currie asked for something he was not entitled to, even under the most liberal of interpretations.
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