My guess is the button panel is connected to the board with a multi-pin connector and it may have been dislodged during shipping; I wonder whether the dealer can take a quick look.
My Spectral 4000-SL CD player's eject button behaves the same way. This may be how the current Spectral electronics touch controls behave. Again, I never really gave it much thought, as on the second tap, whatever the command, works.