Dear Sir:
The fact is that RAL WAS banned from Audiogon and their numerous complaints about customers not receiving product in a timely manner and sometimes not at all.
Here is lengthy apology from the owner him self, right on the RAL home page:
"A word from the Owner and President, Brad Vojtech:
I would like to offer my deepest and most profound apology to all customers who have had to wait a more lengthy time than they consider to be reasonable for their order to be shipped. In these days of instant gratification, it is understandable why there are more and more people who know little of having something made to order just for them and the time that can be involved. When you order from us, you receive something that is becoming more and more rare in this world: a world-class product that is individually hand-made by the very person who designed it, made like no one else could make it. I can assure you that any and all negative feedback you may have read online was posted by disgruntled customers who were unsatisfied when we were under a tremendous backlog and our lead times were admittedly lengthy. I also assure you that each and every customer who has ordered from us has or will receive what they ordered. What is unfortunate for us is that the people who posted those comments did not go back and update their posts and state that they did receive what they ordered. The posts also of course only speak to the relatively few negative experiences and do not speak to the literally thousands of orders that have been filled to delighted customers. I further assure you that those days are behind us and all of this has been addressed. We have moved on and continue to supply product that is the best to be had for the price. I promise a better future and as timely a turnaround as humanly possible to all our customers. I am extremely grateful for your business and sincerely consider it an honor to serve you.
—Brad Vojtech, April 2011"
If things have changed since then, then I am happy to hear it, and I offer an apology. But he was banned for a time.