I disagree. I may not have thought of the problem of receipt of a replacement tube only to have one or the other being resold. Sorry, I only have an average IQ and high end system.How do you know he didn't? Isn't it obvious to any semi-intelligent person?
I TOTALLY agree with you on calling out companies for B.S. And yes some are very difficult. We're on the same page. But this isn't one of those cases.
If he can't figure out why the tube needed to be broken, then there is a much larger issue to discuss.