MSB Cascade compared to Wadax Studio

[Synaxis]

As an FYI the screen shot was MINE and the reason was simply to show the customer that I did indeed reach out but would have to wait a business day for an answer because Julien was out.

This was NOT a customer communication and I do not understand the anger towards Julien for having a witty away message...

I agree that the away message was not a big deal. I think his frustration level is too the point where everything is rubbing the wrong way.

 

[2ndLiner]

Michael, no one is trying to shut down your right to voice your legit opinions regarding the known issues around Taiko delivery of product, etc. Amidst your posts you have stated much that is factual. BUT, the reason I have for advocating your removal from WBF is due to you saying you spoke to someone that allegedly Emile begged not to reveal potentially damning info. This crossed a line as you have not shown any proof of this. Unsolicited advice alert: Speak to what you know and can prove. Also, playing the victim when people question your wilder, unsubstantiated claims regarding intent and motive is unbecoming...

 

[rau]

I personally bought pleanty from Fred and he has always went above and beyond , I never once heard of him doing any customer wrong .

 

[Synaxis]

Michael, no one is trying to shut down your right to voice your legit opinions regarding the known issues around Taiko delivery of product, etc. Amidst your posts you have stated much that is factual. BUT, the reason I have for advocating your removal from WBF is due to you saying you spoke to someone that allegedly Emile begged not to reveal potentially damning info. This crossed a line as you have not shown any proof of this. Unsolicited advice alert: Speak to what you know and can prove. Also, playing the victim when people question your wilder, unsubstantiated claims regarding intent and motive is unbecoming...

I say this is a calm tone - no anger and I'm not upset.

I only say this to show I'm not a liar.

Alessandro just posted details of the fire on my FB page. I'm not posting the pic here as I am not trying to further this thread.

Only that the person who it happened to has gone public. People here wanted proof. You can now read it from the person himself.

ETA: I am posting a screen shot of it here so people can easily see it for those without access to Facebook. Again, I post this to bring CLOSURE to the question of what I was saying:

 

[2ndLiner]

I say this is a calm tone - no anger and I'm not upset.

I only say this to show I'm not a liar.

Alessandro just posted details of the fire on my FB page. I'm not posting the pic here as I am not trying to further this thread.

Only that the person who it happened to has gone public. People here wanted proof. You can now read it from the person himself.

ETA: I am posting a screen shot of it here so people can easily see it for those without access to Facebook. Again, I post this to bring CLOSURE to the question of what I was saying:

View attachment 156145

I appreciate your calmer approach, Michael Allesandro's frustrations and CPU damage aside for the moment, you claimed there was a fire at Taiko and "units" were damaged and there was an attempt to cover it up based on what someone told you. That's a different story from this post...

 

[PLF]

Perhaps the mods can split this thread into two - one being Wadax vs MSB. The other regarding Taiko.

That might be helpful to all.

 

[MarkusBarkus]

...yeah, that post is kind of a sketchy read to me. Maybe language diff?

To play along: how does he know the alleged fire didn't happen at dangerous goods? Also, it was implied multiple boards were damaged, but this is alleged to be something with a single MB.

Maybe a MB failure, but not a fire, if anything at all? The post reads (to me) as emotional and a bit confused/confusing.

In any case, it reads (to me) like an unhappy customer experience that was spun-up online and made to be something it wasn't (to me).

I hope he gets whatever enjoyment he can out of the product when it arrives.

 

[nenon]

As both @Taiko Audio and I have mentioned, the Olympus is an exceptionally complex machine to manufacture. It undergoes extensive, rigorous testing at multiple stages. Every CPU is individually handpicked and must meet exacting standards - many are rejected as “not good enough,” even though they would pass every benchmark on a regular desktop computer.

There are three levels of CPU testing: before assembly, during assembly, and after assembly. Each Olympus is precisely tuned to its specific CPU, with significant firmware programming involved. This is not a typical computer - some of these tests run continuously for days. If any stage fails, the entire process is restarted, including all optimizations and re-testing.

In some cases, testing takes longer when failures require re-runs, but at no point has there ever been an incident of a motherboard catching fire.

P.S. Can we move on?

 

[rau]

.

 

[John T]

I personally bought pleanty from Fred and he has always went above and beyond , I never once heard of him doing any customer wrong .

Same here. He has always done what he said he would do. Great communication!

 

[Taiko Audio]

Straightforward answers to recent questions:

A recent claim of a fire was simply a misunderstanding. What was misread as “burning” was a QC burn-in failure. We also do not wait weeks on warranty claims. Any component failure is replaced immediately from our own stock and the unit resubmitted for burn-in.

Lead times were disclosed at purchase, but initial estimates quickly became outdated as demand far exceeded capacity. Every order has a queue number and receives bi-monthly e-mail updates with an estimated completion date. We are about 75% through the backlog and expect to return to normal lead times by year-end. We have no problem with cancellations, though orders placed through dealers must be cancelled directly with them. The Olympus is not listed on our website because it sold out within days of announcement.

We do not control forum moderation and we condemn any abusive behavior. Our focus remains on building and delivering servers. Customers can always contact their dealer or our support with their order number for assistance.