Hi guys - I am looking for guidance in order to pursue an order cancellation from a non-responsive Hi-End dealer from which I bought an audio equipment almost two months ago. (I will keep for me all specifics hoping I can resolve this shortly).
To make a long story short, I paid and got payment confirmation for a piece of audio gear after some mails and phone conversations with this dealer (based in the USA) - he was very persistent in his calls and mails asking me to take this opportunity where we finally reached an agreement.
Once paid, I lost all communication with him, he sent a couple of mails after - one informing that my box will be shipped "next Friday" (that was almost a month ago), and another one where he apologized saying that he had an accident moving a heavy amplifier, but that my box was ready to ship "next Friday" (that was TWO Fridays ago).
I have been insisting by mail (I have copies of all comunications and payment receipts) with no further answers, tried to call him twice but no answer as well - this dealer advertises heavily in Audiogon an other electronic media and I am sure many of you have heard of him if I decide to disclose his identity.
To those who have experienced something similar, or just an advise from others who are willing to help me with some suggestions, I remain.
Fernando
To make a long story short, I paid and got payment confirmation for a piece of audio gear after some mails and phone conversations with this dealer (based in the USA) - he was very persistent in his calls and mails asking me to take this opportunity where we finally reached an agreement.
Once paid, I lost all communication with him, he sent a couple of mails after - one informing that my box will be shipped "next Friday" (that was almost a month ago), and another one where he apologized saying that he had an accident moving a heavy amplifier, but that my box was ready to ship "next Friday" (that was TWO Fridays ago).
I have been insisting by mail (I have copies of all comunications and payment receipts) with no further answers, tried to call him twice but no answer as well - this dealer advertises heavily in Audiogon an other electronic media and I am sure many of you have heard of him if I decide to disclose his identity.
To those who have experienced something similar, or just an advise from others who are willing to help me with some suggestions, I remain.
Fernando