Some will ignore this comment too but any DAC that sounds "screetchy and harsh" when you first plug it in, doesn't belong in any audiophile's room much less a record producer. If an hour of use could have saved it from that horror, you should have done that before sending it to customers.
I knew that my story would attract a comment such as this but I posted it anyway. Mind you I was waiting for the comment about "properly designed" etc.
I will copy my email reply to him:
Yes, I've seldom had a reports of quiet such a harsh sounding initial sound - maybe your system is more revealing than most?
I hope the engineering team came back after a bit of burn-in to hear it's development?
Yes 48 to 100 hours is needed before full burn-in.