My experience with Lampizator
- Thread starter MadFloyd
- Start date
- Status
Jap seems to have had a personal issue with MadFloyd for some time.
The issue with the Wilson Alexia speakers has been discussed. It had nothing to do with MadFloyd's failure to do anything. Unfortunately, the speakers were never properly installed because this particular Wilson dealer was unqualified and untrained to do the required WASP setup which is included in a retail sale of those speakers. I attended a demo at the dealership for the new Sasha speaker and pointed out to the dealer that it was wired out of phase.
I thought there were forum rules preventing members from engaging in personal attacks.
Obviosuly a bad experience on all sides. Bad Luck for all. SIHT happens.
The Polish dude needs to step in here ASAP and correct the situation. And explain in this thread how he has corrected this situation for Mad Floyd. It's not worth it over a few grand. If he doesn't, he's hosed. Right now the words "Made in Poland" do not have an assuring ring to them.
The Polish Lampizator dude is a hard working entrepreneur that needs to step up here. He has come way too far. But he needs to understand that running a company with a trusted brand is more than having a handful guys rave about your sound. The 3-5 vocal guys on the Internet who are currently raving about the Lampizator are gear swappers. They will be on to the next dac hot in the next few months. Yet, if not corrected, the stain on his reputation will not go away easy. From a customer service, the trial period needs to be extended to 30 days, and start only when there are no issues with the product. He should learn customer service skills from Roger Sanders who wants and asks for his gear back if the customer is not happy.
Good Luck to all parties here
The Polish dude needs to step in here ASAP and correct the situation. And explain in this thread how he has corrected this situation for Mad Floyd. It's not worth it over a few grand. If he doesn't, he's hosed. Right now the words "Made in Poland" do not have an assuring ring to them.
The Polish Lampizator dude is a hard working entrepreneur that needs to step up here. He has come way too far. But he needs to understand that running a company with a trusted brand is more than having a handful guys rave about your sound. The 3-5 vocal guys on the Internet who are currently raving about the Lampizator are gear swappers. They will be on to the next dac hot in the next few months. Yet, if not corrected, the stain on his reputation will not go away easy. From a customer service, the trial period needs to be extended to 30 days, and start only when there are no issues with the product. He should learn customer service skills from Roger Sanders who wants and asks for his gear back if the customer is not happy.
Good Luck to all parties here
One of the few times I agree with you.
On a different slant, many if not most of our dearest manufacturers would not have survived the hypercritical mentality brought upon us by the Internet. it would be wise for the folks at Lampi to bring a resolution to this (IMO) rather benign) issue.
I however continue to believe this should have been dealt offline ...
Absolutely, Frantz. As should have been the Magico Q7 / Roysen debacle from a few years ago. I'm assuming that Mad Floyd has tried to communicate with the party, but got nowhere.
In other cases that we don't hear about, things probably got resolved over good tequila (or drink of choice), and thus built up trust and good will.
I used to repeat the same mantra about dacs and dac technology until I got my golden gate. It is flawless and as good as a lot of TTs I have heard....in my system. Like Audionote, some brands should develop staying power despite cyberbumps in the road.
I do agree that this is an opportunity for Lampizator regardless of the explicit facts involved. The product is too good to pass for Ian iMO...
Just caught up with this thread. I initially thought it would be better if I refrained from posting because I knew I would just sound defensive and my entire approach was to let others decide for themselves if the situation was fair or not. Then I realized I don't have such a thick skin. 
Before I posted, I shared the email exchange with some friends to see if it was just me being irrationally upset. They encouraged me to go public if I felt there was no other recourse. I was so shocked that a dealer would want me to be stuck with a unit that I didn't want and I've never experience the 'tough luck' & quoting of a company policy that he didn't mention originally.
In hindsight, I agree that this was in bad taste and regardless of what animosity I feel towards Fred. I am often too 'righteous' for my own good.
My main beef (right or wrong) was that I purchased something without realizing I purchased it. In all my history of auditioning a piece of gear I have always had a discussion at the end of the review period with the dealer. Sometimes I have paid up front, sometimes not, but I've never had a dealer not be clear (or perhaps courteous) when an audition was graduating into a purchase. I didn't have a problem with the length of the audition; it seemed fair to me. My issue is that I didn't think the clock was ticking. I didn't know about a 'strict 7 day policy' and that I was already given a trial period that exceeded it. I've never read a company policy for returns because I've never returned an item that I've (knowingly purchased). In this case it was more frustrating given that I didn't start listening to the DAC until a week later. Why? Because I did enough research going into this that I was pretty sure I wouldn't like this DAC with any tubes but the 101d's. I don't like a tube sound. I can't stand coloration. I only became truly interested when some people told me that there was a good chance I would like it with 101d's. When I finally got the DAC working with the tubes they sent me, it WAS during the first week. After assuming that they were 101ds and using them on the wrong setting, I learned that they weren't. I mistakenly wrote 2A3s but they were actually 6A3s (one was an RCA, one was a Sylvania). I didn't like them and asked Fred to provide the 101ds that we agreed upon and stopped listening to the unit until the tubes arrived (a week from the date I initially received the DAC).
Btw, I did try to learn the height of the DAC before it arrived. The response I got from Lukasz was something to the effect of 4" plus the height of the tubes. And yes, when it arrived it didn't fit in my rack and I was disappointed. My rack has adjustable shelves but normally has to be laid on its side to adjust it (which means removing all the gear), but I did it. In fact, I did this while I was waiting for the 101ds (I'm basically saying here that my reason for wanting to return it has nothing to do with its height).
It's true that I've had a tube fail. One of the 101d's that Fred sent me failed. It didn't explode, it stopped working and the glass is blackened. This happened this past Monday morning. Earlier, Fred had offered to lend me his more expensive 101d's (which was very nice of him) but suggested I wait until the unit was more broken in. So on the Monday morning when the tube failed I wrote him the email that you've read.
So now I have a DAC that has something loose inside it, blew a fuse initially for some reason and may or may not have caused a tube to blow. I'm not sure I want to put the other tubes I've purchased in it because I worried that this may happen again. I can't sell this thing in good conscience without divulging this. I'm not going to use it either so it's a real shame. Somebody who likes the sound of this thing should have it.
Anyways, I regret this thread and while I stand by my position (right or wrong) I apologize to the community and Lampizator for all the ruckus. While I cc'd Lukasz on my emails, he is on vacation and was unable to respond. I will appeal to him next week when he's back. Regardless I've learned a few lessons here (one being don't mess with the Lampi crowd!) and I think it'll do me good to go and 'process' this for a while.
Before I posted, I shared the email exchange with some friends to see if it was just me being irrationally upset. They encouraged me to go public if I felt there was no other recourse. I was so shocked that a dealer would want me to be stuck with a unit that I didn't want and I've never experience the 'tough luck' & quoting of a company policy that he didn't mention originally. In hindsight, I agree that this was in bad taste and regardless of what animosity I feel towards Fred. I am often too 'righteous' for my own good.
My main beef (right or wrong) was that I purchased something without realizing I purchased it. In all my history of auditioning a piece of gear I have always had a discussion at the end of the review period with the dealer. Sometimes I have paid up front, sometimes not, but I've never had a dealer not be clear (or perhaps courteous) when an audition was graduating into a purchase. I didn't have a problem with the length of the audition; it seemed fair to me. My issue is that I didn't think the clock was ticking. I didn't know about a 'strict 7 day policy' and that I was already given a trial period that exceeded it. I've never read a company policy for returns because I've never returned an item that I've (knowingly purchased). In this case it was more frustrating given that I didn't start listening to the DAC until a week later. Why? Because I did enough research going into this that I was pretty sure I wouldn't like this DAC with any tubes but the 101d's. I don't like a tube sound. I can't stand coloration. I only became truly interested when some people told me that there was a good chance I would like it with 101d's. When I finally got the DAC working with the tubes they sent me, it WAS during the first week. After assuming that they were 101ds and using them on the wrong setting, I learned that they weren't. I mistakenly wrote 2A3s but they were actually 6A3s (one was an RCA, one was a Sylvania). I didn't like them and asked Fred to provide the 101ds that we agreed upon and stopped listening to the unit until the tubes arrived (a week from the date I initially received the DAC).
Btw, I did try to learn the height of the DAC before it arrived. The response I got from Lukasz was something to the effect of 4" plus the height of the tubes. And yes, when it arrived it didn't fit in my rack and I was disappointed. My rack has adjustable shelves but normally has to be laid on its side to adjust it (which means removing all the gear), but I did it. In fact, I did this while I was waiting for the 101ds (I'm basically saying here that my reason for wanting to return it has nothing to do with its height).
It's true that I've had a tube fail. One of the 101d's that Fred sent me failed. It didn't explode, it stopped working and the glass is blackened. This happened this past Monday morning. Earlier, Fred had offered to lend me his more expensive 101d's (which was very nice of him) but suggested I wait until the unit was more broken in. So on the Monday morning when the tube failed I wrote him the email that you've read.
So now I have a DAC that has something loose inside it, blew a fuse initially for some reason and may or may not have caused a tube to blow. I'm not sure I want to put the other tubes I've purchased in it because I worried that this may happen again. I can't sell this thing in good conscience without divulging this. I'm not going to use it either so it's a real shame. Somebody who likes the sound of this thing should have it.
Anyways, I regret this thread and while I stand by my position (right or wrong) I apologize to the community and Lampizator for all the ruckus. While I cc'd Lukasz on my emails, he is on vacation and was unable to respond. I will appeal to him next week when he's back. Regardless I've learned a few lessons here (one being don't mess with the Lampi crowd!
) and I think it'll do me good to go and 'process' this for a while.
That settles it for me, regarding my comment about "special circumstances" and a "blown tube". Therefore, my friendly advice to the distributor still stands. Hope you get your money back.
You made yourself very clear that you do not like tube. Why do you bother trying this DAC in the first place? Who said 101D is the most neutral tube? Have you done any research on the tube? Every tube will give different sound. Tube gear is never neutral.
You guys are so lucky on this side of the world that dealers/disturbors offer home audition. In other parts of the world, home trial/audition is an unheard thing. One can only hear in dealer's sound room. That's why one tend to do a lot of research before going to dealers.
You guys are so lucky on this side of the world that dealers/disturbors offer home audition. In other parts of the world, home trial/audition is an unheard thing. One can only hear in dealer's sound room. That's why one tend to do a lot of research before going to dealers.
I don't think we can fault someone for wanting to try the Lampi, and either of 101d, 300b, or EML 45s. In fact, I do think irrespective of whether they like tubes or not, everyone should try Lampi with one of those tubes. Anyway time to pause the thread and wait for Lukasz to come back from vacation
While I really don't believe this is anything that should be discussed in the public domain, and am quite taken aback by the radical differences of perspective in this affair plus the assaults on my integrity, I will be in touch with Lukasz in an effort to make some sort of exception for the customer to resolve this matter privately and amicably
As a side note, Ian never mentioned anything to me about a 101d failing. I'm not an unreasonable person and a little communication can go a long way...
As a side note, Ian never mentioned anything to me about a 101d failing. I'm not an unreasonable person and a little communication can go a long way...
Last edited:
Ian's explanation sounds reasonable, I don't see where he's attacking anyone's integrity.
As for discussing this in the public domain, I say why not! If companies or individuals selling high end products or any product for that matter can't conduct themselves in a fair and transparent manner then we all have a need to know.
As for discussing this in the public domain, I say why not! If companies or individuals selling high end products or any product for that matter can't conduct themselves in a fair and transparent manner then we all have a need to know.
Just caught up with this thread. I initially thought it would be better if I refrained from posting because I knew I would just sound defensive and my entire approach was to let others decide for themselves if the situation was fair or not. Then I realized I don't have such a thick skin.
In hindsight, I agree that this was in bad taste and regardless of what animosity I feel towards Fred. I am often too 'righteous' for my own good.
My main beef (right or wrong) was that I purchased something without realizing I purchased it. In all my history of auditioning a piece of gear I have always had a discussion at the end of the review period with the dealer. Sometimes I have paid up front, sometimes not, but I've never had a dealer not be clear (or perhaps courteous) when an audition was graduating into a purchase. I didn't have a problem with the length of the audition; it seemed fair to me. My issue is that I didn't think the clock was ticking. I didn't know about a 'strict 7 day policy' and that I was already given a trial period that exceeded it. I've never read a company policy for returns because I've never returned an item that I've (knowingly purchased). In this case it was more frustrating given that I didn't start listening to the DAC until a week later. Why? Because I did enough research going into this that I was pretty sure I wouldn't like this DAC with any tubes but the 101d's. I don't like a tube sound. I can't stand coloration. I only became truly interested when some people told me that there was a good chance I would like it with 101d's. When I finally got the DAC working with the tubes they sent me, it WAS during the first week. After assuming that they were 101ds and using them on the wrong setting, I learned that they weren't. I mistakenly wrote 2A3s but they were actually 6A3s (one was an RCA, one was a Sylvania). I didn't like them and asked Fred to provide the 101ds that we agreed upon and stopped listening to the unit until the tubes arrived (a week from the date I initially received the DAC).
Btw, I did try to learn the height of the DAC before it arrived. The response I got from Lukasz was something to the effect of 4" plus the height of the tubes. And yes, when it arrived it didn't fit in my rack and I was disappointed. My rack has adjustable shelves but normally has to be laid on its side to adjust it (which means removing all the gear), but I did it. In fact, I did this while I was waiting for the 101ds (I'm basically saying here that my reason for wanting to return it has nothing to do with its height).
It's true that I've had a tube fail. One of the 101d's that Fred sent me failed. It didn't explode, it stopped working and the glass is blackened. This happened this past Monday morning. Earlier, Fred had offered to lend me his more expensive 101d's (which was very nice of him) but suggested I wait until the unit was more broken in. So on the Monday morning when the tube failed I wrote him the email that you've read.
So now I have a DAC that has something loose inside it, blew a fuse initially for some reason and may or may not have caused a tube to blow. I'm not sure I want to put the other tubes I've purchased in it because I worried that this may happen again. I can't sell this thing in good conscience without divulging this. I'm not going to use it either so it's a real shame. Somebody who likes the sound of this thing should have it.
Anyways, I regret this thread and while I stand by my position (right or wrong) I apologize to the community and Lampizator for all the ruckus. While I cc'd Lukasz on my emails, he is on vacation and was unable to respond. I will appeal to him next week when he's back. Regardless I've learned a few lessons here (one being don't mess with the Lampi crowd!
Fair enough Ian. From the listening sessions with others, it sounds like the B7 was a clear winner (despite its warts). Other than the "bass" what are your actual impressions? I would get it serviced and/or trade it in for a GG which is superb. Your dac fiddling will be over....
The bass was because of a setting in jriver. He realized that when he put the MSB in and initially it had the same bass issue, so he was going to change the upsampling setting in jriver and burn in PCM when the 101d blew
- Status
Similar threads
Members online
- matthias
- Bobvin
- R S
- velcro22
- JAB
- worldtime
- agencal
- rrobz
- ramesh
- Kingrex
- Aries Cerat
- DennisH
- Odd Harry
- Ludde98
- RalfAM
- ticktock
- niki7777
- jlsemrad
- HeavyD
- hesavary
- Phantom-Audio
- AudioLibertarian
- Notdead
- Gregadd
- pevan
- lkohn4
- noromance
- moby2004
- Tlay
- bravoaarom
- RSB
- CuriousAudioVideo
- Basillus7
- andromedaaudio
- zerostargeneral
- Ralphio
- stehno
- morricab
- CarlosTP
- oldvinyl
- horn150
 | Steve Williams Site Founder | Site Owner | Administrator |  | Ron Resnick Site Co-Owner | Administrator |  | Julian (The Fixer) Website Build | Marketing Managersing |