Thank you for the feedback on your purchase. It actually helps a lot.I have received excellent support from Taiko. I purchased the Extreme through an authorized dealer in the USA. The dealer took delivery from Taiko and reshipped the package to me. If there were any customs forms, I was unaware of them. The purchase and delivery to me was seamless and unremarkable. Are you planning to make a substantial purchase decision based on one anecdote describing a problem inherently connected to the performance of a third-party delivery service? If there is any doubt about the dedication of Taiko to its customers, you might consider the other active thread here that is almost 800 pages long. Many of the posts come from Taiko, specifically addressing customer questions.
I do make purchase decision on feedback from actual consumers. I am also interested in how the company responds publicly.