Symposium Acoustics

[ravenacustic]

I haven’t purchased anything from Peter recently. Then again I have his rack and platforms everywhere. I always found him to be forthcoming by phone or email. I can’t speak to delivery time since it has been a while since I purchased.

 

[rhyno]

IME Peter is great on the phone and couldn't give a rat's ass about technology, that website hasn't changed in 10 years.

kinda feel the same way myself. f*ck technology.

 

[kennyb123]

couldn't give a rat's ass about technology, that website hasn't changed in 10 years.

I have been pleasantly surprised to hear that they are still in business. Their ancient website gives the impression that they might have halted operations.

 

[spiritofmusic]

I have been pleasantly surprised to hear that they are still in business. Their ancient website gives the impression that they might have halted operations.

I actually love the "old school" vibe of the company. Peter certainly fits the very epitome of old fashioned customer service.

 

[kennyb123]

I actually love the "old school" vibe of the company. Peter certainly fits the very epitome of old fashioned customer service.

The design need not be changed to convey proof of life. More frequently incrementing the site last updated date would do that. It was last updated in March of last year. I must admit though that I only just now noticed that so it won’t completely solve the problem. Regardless, glad to hear they are still in business.

 

[MarkusBarkus]

...man, you guys have a very different acceptance level of this kind of stuff.

That web site is crap. It looks like a kid made it in 1997. Circular link addresses. Non-functioning links. I searched all over for pricing. There was a note somewhere, IIRC, to select details and drill down.

Having managed new product dev and online dev since the mid-90s, sites like this are not really reasonable in 2025. Not even in 1997, actually.

I am *only* posting for a second time because my customer experience was NOT good, and folks should also have that information...not only that it's "old fashioned" and great service.

I never found pricing. So I emailed:

Hello,

Try as I might, I can't find pricing on your site! I am interested in two of the 9"x9" Svelte-Plus platforms.

I have had a 10x12 for some years now, and I quite like it.

In addition, I have interest in the Super Plus or Ultra platform prices, size: 19" x 21"

This would be to use under my Taiko Olympus server, if that impacts any recommendation you may offer between the models. I believe that device is about 140 lbs.

The Taiko footers have hard acrylic bases. I expect to try your product first with stock footers, but perhaps you prefer your couplers? That 19x21 size comes with four couplers, if I understand correctly.

Lastly, is it possible to pay using PayPal for your products? At the moment, this is most convenient for me.

Thank you for your help. If phone is more convenient for a reply, please find me at:
(deleted by me just now)

I won't post again and will let you guys carry on. No point in me further prolonging the issue. Regards to all...

 

[spiritofmusic]

I cannot deny the validity of criticisms here. Just my 2 cents that Peter's service with me has been second to none.
And that he's worth persevering with.