iFi Audio Neo Stream - The Official Thread

[dh33]

Thank you for your reply. Please don't take my questions the wrong way. It's just stuff I have to check, a routine. I'll forward this concern to RND. If you want, you can also make a ticket in our support system to receive additional help an info which I can't provide.
Besides that, how do you feel about the Neo Stream?
Cheers

No problem with the questions, happy to provide as much detail as I can.

I'll raise a ticket as you suggest.

Absolutely love the Neo Stream (NS). I was looking for something that would enable me to play DSD files and the (crazy) high resolution PCM stuff that is out there without having to convert and the NS fits the bill perfectly and sounds wonderful. Also like all the versatility e.g I'd not heard of NAA prior to getting the NS and am now sitting here listening via NAA as I type. TBH I doubt I'll go beyond the trial period but it's nice to have the option and fun to try.

One thing I would like (although too late for me now) would be to have it available in black. A purely personal aesthetic choice I know but that would have been a nice option.

Dennis

 

[AMR / iFi audio]

No problem with the questions, happy to provide as much detail as I can.

I'll raise a ticket as you suggest.

Absolutely love the Neo Stream (NS). I was looking for something that would enable me to play DSD files and the (crazy) high resolution PCM stuff that is out there without having to convert and the NS fits the bill perfectly and sounds wonderful. Also like all the versatility e.g I'd not heard of NAA prior to getting the NS and am now sitting here listening via NAA as I type. TBH I doubt I'll go beyond the trial period but it's nice to have the option and fun to try.

One thing I would like (although too late for me now) would be to have it available in black. A purely personal aesthetic choice I know but that would have been a nice option.

Dennis

Thank you for your feedback and kind words. We are happy to hear that you love it!
Are you using it as a digital transport, or with analogue out?

 

[dh33]

Thank you for your feedback and kind words. We are happy to hear that you love it!
Are you using it as a digital transport, or with analogue out?

Some years ago I looked at my system and decided I wanted to reduce the number of "boxes". Back then I still had cassette, tuner, CD player all now gone. All CD's and cassettes are ripped and stored on a central server and played via the Neo Stream, analogue out to a passive pre-amp. I do still have a record player

By the way I've had a response to my support ticket to say they are aware of the issue and a fix will be considered in a future firmware update.

Thanks for your help.

 

[AMR / iFi audio]

Some years ago I looked at my system and decided I wanted to reduce the number of "boxes". Back then I still had cassette, tuner, CD player all now gone. All CD's and cassettes are ripped and stored on a central server and played via the Neo Stream, analogue out to a passive pre-amp. I do still have a record player

By the way I've had a response to my support ticket to say they are aware of the issue and a fix will be considered in a future firmware update.

Thanks for your help.

I have also ripped all of my CD's to files. I'm streaming them through Roon to the Neo Stream. Analogue out to the Zen CAN Signature HFM. Fabulous solution as you know
Happy to know, that you got a response from the support so fast.
Best

 

[steffenegede]

Hi, I've searched around but can't seem to find any information about using the NS as a Windows audio output. I'm currently using an USB/Spdif converter to connect to my receiver (from the Windows PC). Is it possible to connect my pc through the USB port on the NS and get audio for movies etc? Best regards Steffen

 

[AMR / iFi audio]

Hi, I've searched around but can't seem to find any information about using the NS as a Windows audio output. I'm currently using an USB/Spdif converter to connect to my receiver (from the Windows PC). Is it possible to connect my pc through the USB port on the NS and get audio for movies etc? Best regards Steffen

Hi Steffen!
The Neo Stream doesn't feature USB audio inputs. It is focused solely on receiving audio via network, or by connecting a USB drive. Perhaps, you looking for a DAC?

 

[Audionutt]

Have an IFI Neo Stream. Over the past month or so, when playing (Roon Ready Mode OR AIO)a playlist that has a mixture of MQA and PCM tracks, I will sometimes get a "pop" when going from a pcm to MQA track. It will play fine, but then going back from MQA to pcm, the unit just goes silent. I know the track is still playing because I see the timing clock to the song still going forward.. The ONLY fix is to switch to digital out, then back to analog out, or reboot the stream. Then it will usually happen again the next time the pcm switches to MQA and so on.

I have contacted support at IFI, and all they respond with it "we will forward to the software people and hopefully address in a future upgrade". In other words, they have no idea what's going on.

I have played with cache settings (increasing, decreasing) with no effect whatsoever. I have reset to factory settings, no effect whatsoever.

After paying over $1200 for this piece of equipment, I would expect for it to at least play music the way it's intended to. I feel defrauded and ripped off.

Anyone else dealt with this or have a suggested fix?? Ifi themselves have left me out in the cold.

Thanks!!

 

[AMR / iFi audio]

Hi. I'm sorry to hear that. If you can, please send me a message with your unit's current software number and your ticket number, so I can help you resolve this issue.

 

[Audionutt]

Hi. I'm sorry to hear that. If you can, please send me a message with your unit's current software number and your ticket number, so I can help you resolve this issue.

Software is 2.15.17. ticket number #114909. Thank you

 

[AMR / iFi audio]

Software is 2.15.17. ticket number #114909. Thank you

Hi, I'm going to let RnD know about your case, and once I have an update for you, you will surely be notified.

 

[Audionutt]

It's amazing to me that a company like IFI sells expensive equipment that will NOT perform as advertised, and then will do absolutely nothing to fix it. That is fraud! I honestly hope anyone doing research on IFI finds this and see's how I have been RIPPED OFF.

 

[Gregadd]

How have you been ripped off? Is this a software problem?

 

[Audionutt]

I have been ripped off because I bought the unit expecting it to function as IFI themselves say it will. It does not. How would you feel if it were YOUR $1200 that you paid expecting a function and it simply did not work?

 

[AMR / iFi audio]

I have been ripped off because I bought the unit expecting it to function as IFI themselves say it will. It does not. How would you feel if it were YOUR $1200 that you paid expecting a function and it simply did not work?

Hey @Audionutt, I'm sorry to hear about your unpleasant experience. Rest assured, your case has been already forwarded to RnD, I am currently awaiting a response. I won't stop until your issue is resolved, which you can be sure of.

 

[ridom]

Hello again
I am now contacting you because I want to use a 2 tb SS drive connected to the NS via USB as the main source for music files. I had now the drive that I used previously in an Antipodes CX and the NS does not recognize it. I don't know if this is due to the big capacity of the drive (2 TB) or to the fact that it was formatted by the Antipodes, I guess as a Linux-based drive. Does the NS read Linux formatted drives? O do I have to reformat it under a different standard (which one in this case)? Thx in advance for the answer,

 

[AMR / iFi audio]

Hello again
I am now contacting you because I want to use a 2 tb SS drive connected to the NS via USB as the main source for music files. I had now the drive that I used previously in an Antipodes CX and the NS does not recognize it. I don't know if this is due to the big capacity of the drive (2 TB) or to the fact that it was formatted by the Antipodes, I guess as a Linux-based drive. Does the NS read Linux formatted drives? O do I have to reformat it under a different standard (which one in this case)? Thx in advance for the answer,

Hello! I'd like to suggest contacting customer support here - they will surely have the answer ready for you faster than we do right here. If anything happens, please let me know.

 

[Audionutt]

I have been ripped off because I bought the unit expecting it to function as IFI themselves say it will. It does not. How would you feel if it were YOUR $1200 that you paid expecting a function and it simply does not work??

Hey @Audionutt, I'm sorry to hear about your unpleasant experience. Rest assured, your case has been already forwarded to RnD, I am currently awaiting a response. I won't stop until your issue is resolved, which you can be sure of.

Well, been about 2 MONTHS, and have not heard a thing. Problem still occurring. Looks like you stopped. No updates, no solutions, the sound of crickets chirping is deafening.

 

[AMR / iFi audio]

Well, been about 2 MONTHS, and have not heard a thing. Problem still occurring. Looks like you stopped. No updates, no solutions, the sound of crickets chirping is deafening.

Hello there. I'm sorry that your issue has still not been resolved. Have you tried contacting your dealer about it? That way may also be effective in resolving your issue. Unfortunately, a software update is quite a complex process and your patience in this case is invaluable. Once again, I'm deeply sorry about this situation.