They have had it back in the US twice now, plenty of time for gremlins Shipping expenses alone become something to consider when buying a Io with 2 power supplies in Europe. I do regret buying mine, great sound, but to much hassle. My trusted old solid state phono has 90% of the sound quality and no problems.That is an unfortunate experience you are having with the Io. You must have a built on a Monday or Friday model. Just like cars, those are the days apt to have some glitches. Your experience is definitely the exception and not the rule compared to the vast majority of Io owners who have owned these things for many years without major issues, myself included. I have owned my Io since 2005 and feel Blessed with the ruggedness of the Io as I have traveled across the Atlantic a few times with it and have not had any down time with it. Good luck working out the gremlins.