Why are the WBF servers so slow? PLEASE READ FOR FINAL UPDATED ANNOUNCEMENT
- Thread starter matthias
- Start date
Steve Williams
Site Founder, Site Co-Owner, Administrator
A few words of explanation to those who found they could not access the site this morning.......For months we have been chasing down causes as to why the forum is slow as well as an ongoing problem as to why members who subscribe to threads by email notification have not been receiving email notices that a new post has been made to that subscribed to thread. Julian has been chasing our web host for 6 months to find the reason but always comes to a dead end answer . This plus the fact that he receives daily at least 500 bounced emails that our server for some reason rejects and does not forward to the subscribed member.
Also we have been dogged by a frequent bot swarm on a regular basis that cripples the speed of our members accessing the forum.
Putting a firewall around the countries found to be the source of the bot swarm cures the problem but unfortunately locks out registered members from those countries.
As a result and after an extensive search I was fortunate to meet up with a very skilled and knowledgeable Xenforo programmer who has written countless add ons for Xenforo....one of these add ons was a bot crusher. Julian and I hired him to help us with the frequent forum slow downs which we found resolves with a server restart however we get we needed to drill down and get to the root cause. He has also installed this new add on bot chaser
One thing we discovered (much to our dismay) was the use recent use of Cloud Flare on WBF. This added another level of complexity and sadly it was serving to slow things down and we made the decision to remove Cloud Flare after a short trial on WBF. We decided to use the add on written by this Xenforo programmer as he showed us that the add-on could quickly show an assault and we could ban the bots and the country from which they originate. The upside to this he told us was that after a few weeks of failing to connect with us the bots go away to bother other busy forums, such that we can lift the ban on the involved country. This was the case recently with Brazil from where we were being constantly attacked. A block on Brazil was carried out and of course I received emails from many members from Brazil who could no longer log in unless they used a VPN (which WBF frowns upon). Happy to say the ban on Brazil has been lifted and hopefully those excluded members find their way back to WBF
As to the inability to receive emails for members subscribed to interesting threads, we think that finally this problem has been solved. However in doing the fix today it involved correcting DNS as well as SSL errors which caused many members to be locked out myself included. This caused my morning to be answering emails from members who could not log in. I am happy to report that Julian has stated that he has not received any bounced emails today. Im hoping therefore that subscribing to interesting threads and requesting email confirmation of a new post has been resolved
Please post here if there are any ongoing issues
Sadly what was thought to be a quick fix took us 5 hours to resolve and even I was locked out.
I thank everyone for their patience and understanding and for your continuing devotion to WBF
Also we have been dogged by a frequent bot swarm on a regular basis that cripples the speed of our members accessing the forum.
Putting a firewall around the countries found to be the source of the bot swarm cures the problem but unfortunately locks out registered members from those countries.
As a result and after an extensive search I was fortunate to meet up with a very skilled and knowledgeable Xenforo programmer who has written countless add ons for Xenforo....one of these add ons was a bot crusher. Julian and I hired him to help us with the frequent forum slow downs which we found resolves with a server restart however we get we needed to drill down and get to the root cause. He has also installed this new add on bot chaser
One thing we discovered (much to our dismay) was the use recent use of Cloud Flare on WBF. This added another level of complexity and sadly it was serving to slow things down and we made the decision to remove Cloud Flare after a short trial on WBF. We decided to use the add on written by this Xenforo programmer as he showed us that the add-on could quickly show an assault and we could ban the bots and the country from which they originate. The upside to this he told us was that after a few weeks of failing to connect with us the bots go away to bother other busy forums, such that we can lift the ban on the involved country. This was the case recently with Brazil from where we were being constantly attacked. A block on Brazil was carried out and of course I received emails from many members from Brazil who could no longer log in unless they used a VPN (which WBF frowns upon). Happy to say the ban on Brazil has been lifted and hopefully those excluded members find their way back to WBF
As to the inability to receive emails for members subscribed to interesting threads, we think that finally this problem has been solved. However in doing the fix today it involved correcting DNS as well as SSL errors which caused many members to be locked out myself included. This caused my morning to be answering emails from members who could not log in. I am happy to report that Julian has stated that he has not received any bounced emails today. Im hoping therefore that subscribing to interesting threads and requesting email confirmation of a new post has been resolved
Please post here if there are any ongoing issues
Sadly what was thought to be a quick fix took us 5 hours to resolve and even I was locked out.
I thank everyone for their patience and understanding and for your continuing devotion to WBF
Good morning,
From South Africa the forum is unavailable without a VPN. There is no error message, just „a page not found error“ when you use the forum URL.
From South Africa the forum is unavailable without a VPN. There is no error message, just „a page not found error“ when you use the forum URL.
Steve Williams
Site Founder, Site Co-Owner, Administrator
we'll sadly that again boils down to the bot attacks we have had recently from south and central Africa and a firewall was placed around them. I will have them remove the block today. and hopefully the situation will resolve. Im learning that these are Ai bots which change their IP address es every second hence the bot swarms
Steve Williams
Site Founder, Site Co-Owner, Administrator
The blocks have been removed but we also looked into why you were getting "page not found" error. That has been found and solved
Please confirm that you can access the site now WITHOUT using a VPN as your usual IP address should get you access. Thank you for bringing this to our attention
I am still experiencing slowness when loading any WBF pages. It can take 4-8 seconds for a page to load and it isn’t smooth.
Or others having this issue? I assuming the issue isn’t on my side since I don’t get this with most other web sites.
Or others having this issue? I assuming the issue isn’t on my side since I don’t get this with most other web sites.
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>>> This is very common in the last days. My network and internet connection (1Gbps) is OK, all other sites are working properly.
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Same problems here… and it has become more common recently. @Steve Williams , maybe you and the guys need to really look into this. Also the WBF site has been very very slow reloading. Maybe it’s time once more to upgrade the servers or something.
Right now I’m in, but had a lot of trouble earlier this morning… I hope you guys fix the problem soon so all of us fully can enjoy the forum, Thanks!
/ Jk
Right now I’m in, but had a lot of trouble earlier this morning… I hope you guys fix the problem soon so all of us fully can enjoy the forum, Thanks!
/ Jk
Steve Williams
Site Founder, Site Co-Owner, Administrator
I’m having zero issues on my end
We did have a bot attack 2 nights which slowed things down for everyone. We have looked into it and most of these are proving to be bot attacks on the site. I’ll have Julian reboot the server but in his fine zone he’s likely asleep. Try clearing your history and cache and rebooting your computer. The recent attack was centered in Singapore They like out site as our Google rankings continue to put us in the top 3 globally. As the saying goes “ no good deed goes unpunished”
We did have a bot attack 2 nights which slowed things down for everyone. We have looked into it and most of these are proving to be bot attacks on the site. I’ll have Julian reboot the server but in his fine zone he’s likely asleep. Try clearing your history and cache and rebooting your computer. The recent attack was centered in Singapore They like out site as our Google rankings continue to put us in the top 3 globally. As the saying goes “ no good deed goes unpunished”
Same for me, btw no internet and no network issueOnce again this early Monday morning I couldn’t get in for at least half an hour… then suddenly it just worked - it’s sooo weird.
/ Jk
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This is one of my favourite hifi forums, yet its the one I spend the least amount of time on because it's simply so slow. And not just slow, but sllllooooooowwwwwwwwwwww.
It can take over 10 mins just to load a thread page full of images (assuming it doesnt time out before then).
It can take over 10 mins just to load a thread page full of images (assuming it doesnt time out before then).
Im in Western Australia Ron. The site has always been slow compared to others, ever since I joined, but it's getting slower and slower. I dont use VPNs etc but I have tried with a VPN on in the event this actually speeds it up, but alas, no.
I was even copying/pasting an image from one thread to another earlier on today and it came back saying "image too big" - but its already on the forum!
Would be good to see things improve as I WANT to be more involved!
Steve Williams
Site Founder, Site Co-Owner, Administrator
Ive submitted a ticket with our carrier to see if they can find any reason why it is slow at your end . South Africa has a similar issue for reasons we have no idea'
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