Hi Vassil,
Do you have an update on the networking components? I placed my order for the Router, Switch and DCD, in Black, with my dealer, Scott Walker Audio Texas, on May 11th. As of last week, they have not received any update from the Taiko factory. I never thought that there could be this much of a delay in networking gear...so disappointing. Thank you.
Hi
@BobK,
I completely understand your frustration. Right now, all of our products are in very high demand, while our production capacity remains limited due to the sheer amount of work that goes into manufacturing them.
Although strong demand is often considered a “good problem,” we at Taiko don’t see it that way anymore. From the beginning, our mission has been to go out of our way to ensure happy customers, and we recognize that this goal is incompatible with long lead times. We’ve admittedly maneuvered ourselves into a challenging position by designing such complex products. For our networking gear specifically, this is largely due to machining the chassis from pure copper.
Looking ahead, we’re exploring the idea of splitting our offerings into two product lines, an “Economy Line” and a “Luxury Line.”
The Economy Line will be designed for scalable production, without copper chassis, allowing for easier manufacturing, lower costs, and the ability to maintain some stock.
The Luxury Line will remain exclusive and complex, with a small but likely noticeable price increase to reflect its handcrafted nature.
Current status of networking gear:
We’re making good progress clearing the backlog. Assuming no machine failures or staff absences, all chassis for current orders should finish machining within 2.5 weeks. After that, they’ll move to sanding, polishing, and finishing.
We’ve recently hired two new team members to boost capacity, and small batches are already returning from our external finishing partners. We’re confident that we’ll have the entire backlog (up to one week ago) cleared before Christmas, and we’re doing everything possible to expedite the process further.
Finally, I checked our system and saw that communication on this subject was sent to Josh about 12 days ago. We’ll follow up to understand what went wrong there, thank you for bringing this to our attention.