cdjapan.co.jp...BUYER BEWARE

[es347]

I bought Aja, the SHM-SACD last year and liked it a bunch so this past March when I saw on the cdjapan.co.jp website that The Royal Scam would be available in May 2011, I sent my $67.45 via Paypal. After May passed I revisited their site to find the release date had slid to June...then in June it was moved to July and now stands at the end of August. They have my $67.45 and I have nada. So I initiated a complaint with Paypal only to find that this particular issue cannot be resolved thru Paypal and that I should contact the vendor. I have sent at least 4 emails so far and they have not replied to any of them. I went there again tonight and viewed my account only to find that they have now removed this order from my OPEN ORDER list. So I am out $67.45. Not the end of the world but its a real pisser. I intend to post this message on as many audio sites I can find. Too bad this company survived the tsunami

 

[c1ferrari]

I bought Aja, the SHM-SACD last year and liked it a bunch so this past March when I saw on the cdjapan.co.jp website that The Royal Scam would be available in May 2011, I sent my $67.45 via Paypal. After May passed I revisited their site to find the release date had slid to June...then in June it was moved to July and now stands at the end of August. They have my $67.45 and I have nada. So I initiated a complaint with Paypal only to find that this particular issue cannot be resolved thru Paypal and that I should contact the vendor. I have sent at least 4 emails so far and they have not replied to any of them. I went there again tonight and viewed my account only to find that they have now removed this order from my OPEN ORDER list. So I am out $67.45. Not the end of the world but its a real pisser. I intend to post this message on as many audio sites I can find. Too bad this company survived the tsunami

Hi,

Can you elaborate why PayPal isn't, at least, part of the solution? Would it have anything to do with the transaction being external to eBay?
Perhaps, the credit card issuer/company can be apprised and satisfaction be achieved

 

[mep]

Yes, this doesn't make sense. If you paid through pay pal, they are supposed to help you get your money back. Their production of the CD could have very possibly been impacted by the tsunami so maybe you will get your CD.

 

[es347]

Paypal says its a issue that they cannot address...I have no idea why but that was their automated response. Paypal is linked to my checking account so not sure they can address either. As a side note, I posted this same thread on the Audio Circle and as a result, the thread was quarantined and I have been banned from the circle. That's after over 1000 posts there. Big brother is flexing his/her muscles and I have no clue as to why.

 

[mep]

I would call Pay Pal and get a live body on the phone. If they processed your payment, they damn sure can unprocess it. There is much more to this story. You orginate a dispute and the seller has 10 days to respond.

 

[es347]

Someone on another board furnished the name of a lady who works at cdjapan and I sent yet another email, the 6th, to her attention. This morning I got a paypal payment from them. Will wonders never cease? Paypal did nada in this ordeal.

 

[amirm]

Good to see it resolved.

 

[naturephoto1]

Good to see it resolved.

Agreed. I hope that something can be worked out with Audio Circle though.

Rich

 

[amirm]

Agreed. I hope that something can be worked out with Audio Circle though.

Rich

Let there be known that there are kinder, gentler forums around.

 

[c1ferrari]

+1

Originally Posted by amirm
Good to see it resolved.

Agreed. I hope that something can be worked out with Audio Circle though.Rich