Beware Mytek Audio

[nyjetsfan]

Hi. This is my first time ever criticizing an audio company. It is well deserved. I spent 20K buying an Empire Streamer from Mytek Audio. It came with a Roon server built in. I had done business with them in the past and thought the owner Michal was honest and made a good streaming product. I thought the Empire Streamer would be the best addition to my room which at them time included a pair of Von Von Schweikert Audio Ultra VR55 Active's (which are the best speakers I have ever heard) and an ATI power amp and several Perlisten Subs. The Empire would sit in the middle. It is a beautiful looking unit. The unit arrived 3 years ago and there was a ground loop hum in the unit. This was incredible to me at this price point!! The headphone output could not be used due to this hum. I have Hifiman Headphones I could not use. I called Mytek and spoke with Michal who with all his charm convinced me that soon they would be releasing a new version of the Empire with new BETTER software and upgraded dac chips and I should just wait and he will swap them out once the new unit is available. It has been three years. We speak every 2-4 months for the last 3 years and with all his charm he convinces me to continue waiting, the new unit is almost done, they are working out issues and for a small company that takes time, and to please not complain publicly. Now for the last month he refuses to respond at all. Texts and phone calls go unanswered. I have lost my investment.

1. What can I do legally at this point? Has anyone been down this road? I have been a loyal hobbyist for three decades and I have never been treated like this by an audio company.

2. BEWARE Mytek Audio!

3. Where else should I post this story to help others avoid my deep disappointment and financial loss.

Thanks, Keith Cloward

 

[thedudeabides]

Hi Keith. Posting your issues on this forum is a good start. You can also repeat on other popular audio forums. Hi end audio is a pretty small universe.