@rau - just to respond here, since your post includes things I was directly involved with.
You have my personal number - the same one I use with close friends and family - not my work number that most others get. During the short time I was away on vacation, you and I exchanged a couple of hundred messages - more than all my other messages combined. Even while trying to focus on family, I made sure to answer every question and support you however I could.
You asked for the Lampizator daughter card to be shipped ASAP. Taiko was planning to wait for new mini flight cases with custom foam to arrive, but I told them NOT to hold the shipment - just send it in an older case so you’d have the card faster. That decision came from me. So yes, the case may have had some sticker residue, and the card may not have been cleaned to the usual standard - but that was the trade-off for speed. If I’d told them to wait, you’d still be waiting.
Regarding the I/O bottom cover - I looked into that too. I checked with Taiko, and they only had powder-coated bottom plates available. During my vacation, I did the research to confirm that your I/O has an anodized plate, so sending a replacement wouldn’t have been a match. That’s actually why I offered to come visit you - my intention was to bring my own (anodized) I/O bottom plate with me to test-fit it on your unit and figure out exactly what was going on. And leave it with you if it fixes the issue.
None of this points to any broader quality control issue at Taiko. These were isolated, specific situations - one of which came from a conscious effort to ship something quickly, and the other required a bit more investigation to handle properly. I just wish you had reached out directly before posting something like this - we’ve already handled so many things one-on-one, and this could’ve been no different.
As always, I’m still here if anything else comes up.