Ordering a Bokrand Tonearm

[td124]

So I have received my tonearm: however, not the promised free upgraded Sonoro, but the older model, packaged in carboard box with some foam. However, the quality of the build is very questionable to say the least. Besides some visual defects there might be some more serious technical problems.
After installing it I tried it with the Denon 103r and could not adjust the antiskating properly - there was way too much antiskating even on the lowest setting. The tonearm just swings back to the edge of the record. I can feel it physically pushing back when I guide it towards the center. Have anyone had similar problems with the antiskating?

This is even more frustrating, after 2 years you don't get the free upgrade as promised and you get a defectuous product. More hassle sending it back etc... Did you manage to contact Alfred about this?
Fwiw, mine came shipped the same way, cardboard box, styrofoam and foam, but it arrived safely.
Good luck to get this fixed/swapped out with an upgraded version.