I’ve been using a Devialet Phantom Silver for years — always cared for it meticulously, never pushed it beyond its limits. It worked flawlessly… until I migrated to DOS2 software (the software for their new app). Right after the update, the speaker started shaking its woofers every 5 seconds viciously and making wier noises and popping sounds. Like it was having some sort of epileptic attack (I shared the videos with them).
Now still behaves like it had a stroke and every now and then I get it to work but now one of the lateral subwoofers start making disturbing mechanical noises, especially during bass-heavy music. I had never experienced a single issue before this update.
I contacted Devialet support and shared video evidence showing the noise and erroneous behavior. They acknowledged the issue, admitted it was real, and confirmed that my device is indeed compatible with their software. And yet — they refused to help. Why? Because their policy gives them the right not to.
Let’s be clear: this wasn’t user damage. It wasn’t old age. This was a perfectly working product that started malfunctioning immediately after a manufacturer-issued update. That should be Devialet’s responsibility. And even if they can legally refer to a policy, where is the humanity, decency, or basic willingness to support a loyal customer?
I trusted Devialet with my hard-earned money for what I thought was a premium audio experience. What I got was:
• No support, even with evidence and a clearly update-triggered fault.
• Shocking sound quality for the price — bloated bass, muddy mids, and harsh highs. It’s all volume and no balance.
• A discontinued ecosystem: old apps removed, new apps barely supporting older models.
• An overpriced, outdated product in a shell that looks nice but performs poorly by modern standards.
Devialet shows what happens when a brand chooses form over function, and policy over people. They’re stepping over dollars to pick up cents, alienating customers instead of valuing them. Honestly the worst experience ever.
Now still behaves like it had a stroke and every now and then I get it to work but now one of the lateral subwoofers start making disturbing mechanical noises, especially during bass-heavy music. I had never experienced a single issue before this update.
I contacted Devialet support and shared video evidence showing the noise and erroneous behavior. They acknowledged the issue, admitted it was real, and confirmed that my device is indeed compatible with their software. And yet — they refused to help. Why? Because their policy gives them the right not to.
Let’s be clear: this wasn’t user damage. It wasn’t old age. This was a perfectly working product that started malfunctioning immediately after a manufacturer-issued update. That should be Devialet’s responsibility. And even if they can legally refer to a policy, where is the humanity, decency, or basic willingness to support a loyal customer?
I trusted Devialet with my hard-earned money for what I thought was a premium audio experience. What I got was:
• No support, even with evidence and a clearly update-triggered fault.
• Shocking sound quality for the price — bloated bass, muddy mids, and harsh highs. It’s all volume and no balance.
• A discontinued ecosystem: old apps removed, new apps barely supporting older models.
• An overpriced, outdated product in a shell that looks nice but performs poorly by modern standards.
Devialet shows what happens when a brand chooses form over function, and policy over people. They’re stepping over dollars to pick up cents, alienating customers instead of valuing them. Honestly the worst experience ever.
