@VikingHorn
Did you send this long time repeat customer poorly packed speakers after over a year of waiting and apologize for the poor packaging before they even arrived? Why? What was your plan if and when they arrived damaged? And did you expect your customer to pay for proper packaging for the return shipment after they were damaged en route to him?
Why did you send speakers to a long time repeat customer who had been waiting for over a year that were so visibly poorly finished? Did you not inspect them, or did you think the customer would be satisfied with what is shown in his pictures? Did you really respond "it gives them character" to his email inquiry after he received them?
Why didn't you take care of this customer's binding posts request? Did he send a Visio diagram of exactly what he needed? Was there any question about it on your side and did you ask him for clarification?
Did you resell this long time repeat customer's damaged speakers after repair to an unsuspecting WBF forum member and represent them as demo or floor models? And if they are now sold, did you return the paid balance in total to the original buyer? If not, why not? And if you don't intend to do so, how much of your long time repeat customer's money do you intend to retain?
Thank you. Prospective customers want to know.
Did you send this long time repeat customer poorly packed speakers after over a year of waiting and apologize for the poor packaging before they even arrived? Why? What was your plan if and when they arrived damaged? And did you expect your customer to pay for proper packaging for the return shipment after they were damaged en route to him?
Why did you send speakers to a long time repeat customer who had been waiting for over a year that were so visibly poorly finished? Did you not inspect them, or did you think the customer would be satisfied with what is shown in his pictures? Did you really respond "it gives them character" to his email inquiry after he received them?
Why didn't you take care of this customer's binding posts request? Did he send a Visio diagram of exactly what he needed? Was there any question about it on your side and did you ask him for clarification?
Did you resell this long time repeat customer's damaged speakers after repair to an unsuspecting WBF forum member and represent them as demo or floor models? And if they are now sold, did you return the paid balance in total to the original buyer? If not, why not? And if you don't intend to do so, how much of your long time repeat customer's money do you intend to retain?
Thank you. Prospective customers want to know.