You need to reread what I said previously. I am not saying you don’t have a legitimate complaint. I am not defending Ken Stevens and saying he runs a *perfect* company. Like I said, there is a difference between people who always find something to complain about versus people who have legitimate complaints. And since you had a pair of amps that you could hear the transformers hum from 30’ away and they had physical damage, I’d say you have a genuine complaint.
I would think however that any company whose products are all physically damaged by the time they leave the production facility and are unreliable to boot would have gone out of business long ago.
Okay but you got my blood going because those were some similar word choices made by Ken to me, I won't touch that last line because I have lots of first hand expereince due to being in his place numerous times and experienceing first hand never mind the stories told by the husband and wife doing the assembly.
Leaves me wondering how the heck he is still in business but it's because no one really post's the facts, if we had a site specific to this well eyes would be rolling and allot of these guys would be history.
Like I said manufactures need feed back to clean up their business, most put up with just way too much. It just seems to be the way in the hobby, why?