Kudos to Transparent Audio


Well-Known Member
Sep 20, 2014
New York, NY
In February I reached out to Transparent regarding whether one of my signal cables required recalibration for a new DAC I was getting. John Warwick of TA, within the hour advised me it did. I contacted my dealer and brought the cable to them the beginning of this month. My dealer did not have a loaner cable available but said it would only take a week and they would ship it the next day. I reached out to my dealer several times the end of last week and this week as to status but they were not responsive. I decided to reach out to John and again within the hour he had contacted my dealer, advised me they had not received the cable yet but would be looking for it and ensure it gets turned around quickly and my dealer would be contacting me. Within a few minutes my dealer contacted me, apologized for the delay in shipping and offered me a loaner cable (I had mentioned to John that my dealer did not have a loaner available). I greatly appreciate Transparent and John going the extra mile for their customer and wanted to share my experience.


Sep 3, 2012
Great customer service story ! Transparent has always been extremely helpful to me and my dealer...
  • Like
Reactions: markramler

About us

  • What’s Best Forum is THE forum for high end audio, product reviews, advice and sharing experiences on the best of everything else. This is THE place where audiophiles and audio companies discuss vintage, contemporary and new audio products, music servers, music streamers, computer audio, digital-to-analog converters, turntables, phono stages, cartridges, reel-to-reel tape machines, speakers, headphones and tube and solid-state amplification. Founded in 2010 What’s Best Forum invites intelligent and courteous people of all interests and backgrounds to describe and discuss the best of everything. From beginners to life-long hobbyists to industry professionals, we enjoy learning about new things and meeting new people, and participating in spirited debates.

Quick Navigation

User Menu

Steve Williams
Site Founder | Site Owner | Administrator
Ron Resnick
Site Co-Owner | Administrator
Julian (The Fixer)
Website Build | Marketing Managersing