No problem with the questions, happy to provide as much detail as I can.Thank you for your reply. Please don't take my questions the wrong way. It's just stuff I have to check, a routine. I'll forward this concern to RND. If you want, you can also make a ticket in our support system to receive additional help an info which I can't provide.
Besides that, how do you feel about the Neo Stream?
I'll raise a ticket as you suggest.
Absolutely love the Neo Stream (NS). I was looking for something that would enable me to play DSD files and the (crazy) high resolution PCM stuff that is out there without having to convert and the NS fits the bill perfectly and sounds wonderful. Also like all the versatility e.g I'd not heard of NAA prior to getting the NS and am now sitting here listening via NAA as I type. TBH I doubt I'll go beyond the trial period but it's nice to have the option and fun to try.
One thing I would like (although too late for me now) would be to have it available in black. A purely personal aesthetic choice I know but that would have been a nice option.