I bought Focal Stella Utopia Evo, but...

[Jongsun]

I bought a new blue Stella Utopia Evo product. But when I opened the box,
there was a stain on the bottom and neither speaker had a manual.
In addition, the em woofer did not work on the lower volume of one speaker.
And the left and right balance of the speaker didn't fit either.
The place of sale says it's a new product.
Is this really new?
The serial number is A1BUEF000023,24.


stain



manual




Em malfunction

 

[Addicted to hifi]

I bought a new blue Stella Utopia Evo product. But when I opened the box,
there was a stain on the bottom and neither speaker had a manual.
In addition, the em woofer did not work on the lower volume of one speaker.
And the left and right balance of the speaker didn't fit either.
The place of sale says it's a new product.
Is this really new?
The serial number is A1BUEF000023,24.


stain
View attachment 78784


manual

View attachment 78786


Em malfunction

sounds like second hand. Hard to believe a company would do this. I would be very disappointed.

 

[Addicted to hifi]

i had trouble with a pair of Proac d100s years ago.there was damage to two drivers and one manual was missing.there was also red stains in the ebony veneer.they where brand new but now I believe I got ripped off.

 

[andromedaaudio]

Where did you buy it from ??
Did you buy it from a authorized dealer
May be you have bought a clandestine replica ?

 

[Addicted to hifi]

Are you asking me?

 

[andromedaaudio]

Are you asking me?

No i asked the buyer of these speakers off course

 

[Addicted to hifi]

I still don’t understand

 

[andromedaaudio]

I still don’t understand

I give up sorry .

Last week i had to stay 1 week in the UK in quarantine , and now another 8 days quarantine in belgium .
There is only so much a human being can suffer

 

[Addicted to hifi]

My Proac d100 were from an authorised dealer of 30 years.it was very disappointing.

 

[Addicted to hifi]

They also used the wrong glue on the veneer finish and after a year red stain marks formed all over the speakers.under warranty but Proac didn’t do anything about it.

 

[Jongsun]

Where did you buy it from ??
Did you buy it from a authorized dealer
May be you have bought a clandestine replica ?

Of course authorized dealer.

 

[Jongsun]

Where did you buy it from ??
Did you buy it from a authorized dealer
May be you have bought a clandestine replica ?

sounds like second hand. Hard to believe a company would do this. I would be very disappointed.

I can't believe it, but I'm going through it.

 

[Jongsun]

i had trouble with a pair of Proac d100s years ago.there was damage to two drivers and one manual was missing.there was also red stains in the ebony veneer.they where brand new but now I believe I got ripped off.

What an unconscionable place.

 

[Addicted to hifi]

What has the dealer done to help you out?

 

[Jongsun]

What has the dealer done to help you out?

They claim to be new.

 

[Addicted to hifi]

They claim to be new.

You have full warranty, they should give you another pair And take these ones back.

 

[andromedaaudio]

If you cant sort out the problem with the dealer .
Which sounds strange to me .
You should contact focal directly.
Or at least i would

They claim to be new.

 

[Jongsun]

You have full warranty, they should give you another pair And take these ones back.

They offered to exchange it for another color because they didn't have the same color in stock.
Why should I pay a high price and get a color that I don't like?
So I asked for a refund and it was rejected.

 

[Addicted to hifi]

They offered to exchange it for another color because they didn't have the same color in stock.
Why should I pay a high price and get a color that I don't like?
So I asked for a refund and it was rejected.

Yes I agree with you Fully.

 

[Jongsun]

If you cant sort out the problem with the dealer .
Which sounds strange to me .
You should contact focal directly.
Or at least i would

I sent all the data to focal.
It's almost a month away and there's no action yet.