Bad Esoteric K-01XD player replaced by Esoteric and Overture AV (Delaware)

MyFairLady333

New Member
Jun 7, 2021
7
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67
I bought a new Esoteric K-01XD SACD player in January. Just missed out on the last of the black ones.

The sound was wonderful, but It could not play SACDs that had a multi-channel layer, which are most of my SACDs. Working with the great folks at Overture (Wilmington, DE), I promptly received a brand new Esoteric K-01XD SACD player. Salutations to Overture AV in Wilmington, DE and to Esoteric in Japan, who I suspect have had supply line challenges with this dreadful pandemic.

BTW, the serial number on my player that was part of the bad production run was 130002. Thanks - Gerry
 

BDH55

New Member
Feb 12, 2021
1
0
1
67
I bought a new Esoteric K-01XD SACD player in January. Just missed out on the last of the black ones.

The sound was wonderful, but It could not play SACDs that had a multi-channel layer, which are most of my SACDs. Working with the great folks at Overture (Wilmington, DE), I promptly received a brand new Esoteric K-01XD SACD player. Salutations to Overture AV in Wilmington, DE and to Esoteric in Japan, who I suspect have had supply line challenges with this dreadful pandemic.

BTW, the serial number on my player that was part of the bad production run was 130002. Thanks - Gerry
Thanks for the heads up but you are making me nervous as I recently ordered a new K-01XD that is supposed to be here in the next couple weeks. Just hoping that everything has since been sorted out since you bought it in January. Although speaking of January, did it take six months to sort out the issue, OR was that just the delay in getting your replacement to you?
 

MyFairLady333

New Member
Jun 7, 2021
7
6
3
67
Thanks for the heads up but you are making me nervous as I recently ordered a new K-01XD that is supposed to be here in the next couple weeks. Just hoping that everything has since been sorted out since you bought it in January. Although speaking of January, did it take six months to sort out the issue, OR was that just the delay in getting your replacement to you?
Esoteric became aware of the problem as I was in contact with Overture AV in Wilmington, DE. I did not have to jump through any "hoops" - the response from both manufacturer and retailer was rapid, positive, and outstanding. Any delay was related to Covid-related damage to distribution channels. I think both Esoteric and Overture are excellent and honest companies.
 

Jake Purches

Well-Known Member
Jun 17, 2015
19
14
210
I bought a new Esoteric K-01XD SACD player in January. Just missed out on the last of the black ones.

The sound was wonderful, but It could not play SACDs that had a multi-channel layer, which are most of my SACDs. Working with the great folks at Overture (Wilmington, DE), I promptly received a brand new Esoteric K-01XD SACD player. Salutations to Overture AV in Wilmington, DE and to Esoteric in Japan, who I suspect have had supply line challenges with this dreadful pandemic.

BTW, the serial number on my player that was part of the bad production run was 130002. Thanks - Gerry
How are you getting multi-channel from this machine then?
 

Nemal1

Well-Known Member
Dec 9, 2018
232
135
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I’m about to order mine having sold my K-01x.
being told mid October due to chip shortages and the pandemic is still raging strong.
 

Big Dog RJ

Well-Known Member
Feb 3, 2012
1,029
215
483
Melbourne
Now that's what I call service! Especially with covid... who knows when this virus will ever be irradicated. It has changed the world!

I sincerely believe you're enjoying those fine tunes!
Woofty woof!
RJ
 

Nemal1

Well-Known Member
Dec 9, 2018
232
135
98
58
My new clock and Mexcel cable arrived yesterday. Ordered K-01d player due sometime in October which is slower than usual due to material supplies and the pandemic still raging in Japan
 

Nemal1

Well-Known Member
Dec 9, 2018
232
135
98
58
All I need now are my speakers and CD player.
I can only listen to vinyl through my headphones at present, but thanks for the well wishes
 
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Nemal1

Well-Known Member
Dec 9, 2018
232
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Sasha DAW
Been on order for around 3 months and current 4 month waiting time. Hope yo have my system complete again by late October
 

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