I sent Alya's tweeter driver to Mr. Andrew Payor's suggested address. Shame on France's distributor who neglected customer's services and I ended up having to find the way around myself. Not to mention he lied about tweeter having only tiny scratch and suggested me to skip repairing. I believed him and got a cracked ones with his foul remarks to scorn me instead, worst distributor I ever had.
Enough of ranting about poor distributor. I've been trying to get in touch with Rockport Technologies for about 2 months now. I mailed to him, asked Scanspeak's representative for updates, drop some voice messages in phone call, and even attended HiFi show in HK hoping to meet anyone from Rockport who can help but no one available.
I heard Andrew Payor is a nice guy and I'm hoping it's not for ill reason for him to avoid replying his customer for about 2 months now. It's just replacing the crack on top cover of tweeter driver which shouldn't take this long. Good thing I decided to order another unit in advance or I'll have to listen to only one side of Alya for months.
Regards,
Keetakawee
Enough of ranting about poor distributor. I've been trying to get in touch with Rockport Technologies for about 2 months now. I mailed to him, asked Scanspeak's representative for updates, drop some voice messages in phone call, and even attended HiFi show in HK hoping to meet anyone from Rockport who can help but no one available.
I heard Andrew Payor is a nice guy and I'm hoping it's not for ill reason for him to avoid replying his customer for about 2 months now. It's just replacing the crack on top cover of tweeter driver which shouldn't take this long. Good thing I decided to order another unit in advance or I'll have to listen to only one side of Alya for months.
Regards,
Keetakawee