Recently, my Krell S-1200 processor began having glitches in its Dolby board. It would often lose the Dolby signal from DirecTV and emit bursts of noise. After a few conversations with their technical support guys and performing the requested menu adjustments, there was no improvement. I emailed Bill McKiegan, Krell's President, about the issue. He responded in a few hours, and told me that they were going to build a brand new unit for me!
Krell sent the new processor (with the new 3D pass-through upgrade installed) within a few weeks. Bill McKiegan emailed me before I had even installed the new unit in my system, so concerned was he that I found it to work perfectly. Upon listening to the new version, I found it to be superior to my older unit and told Mr. McKiegan so. There have been zero glitches so far with the new S-1200.
I wanted to be sure that word of a very positive experience were shared with the audio community. Too often, we are privy only to stories of disappointment. This is not one of those stories.
Lee Aldridge
Krell sent the new processor (with the new 3D pass-through upgrade installed) within a few weeks. Bill McKiegan emailed me before I had even installed the new unit in my system, so concerned was he that I found it to work perfectly. Upon listening to the new version, I found it to be superior to my older unit and told Mr. McKiegan so. There have been zero glitches so far with the new S-1200.
I wanted to be sure that word of a very positive experience were shared with the audio community. Too often, we are privy only to stories of disappointment. This is not one of those stories.
Lee Aldridge