Let's just say one wanted to purchase Equi=tech products. Who do you need to know?

MadFloyd · Jan 25, 2013

For over 2 months now I've been struggling to purchase from Equitech. I've phoned and they say "Gee we're really really busy, can you email your order?". Then when I email I don't get a response for weeks. When I do it's apologetic and promises to get back to me. Weeks go by, I nudge them a few times, nothing. I tried going through a very reputable high end dealer and still got nowhere.

Heck, I even tried Torus (a competing brand) and the state dealer for that product line also can't be bothered.

I received advice from Nick Doshi, the designer/builder of my amps to go with balanced power (I currently use a non-dedicated 15a line that I want to switch over to dedicated 20a) and he recommended some specific products (designed for installation at the panel). I have an electrician standing by for the past few months.

What's an audiophile to do? Who do I need to know? Anyone have any recent success in this area?

Frank750 · Jan 25, 2013

When I purchased a Torus unit, I dealt with Matthew Roher. He was very helpful.

Matthew Roher
Business Development Manager - Torus Power

PLITRON MANUFACTURING
601 Magnetic Drive, Unit 8
Toronto, Ontario, M3J-3J2
Canada

T. 416-667-9914 x248
C. 416-720-8544
F. 416-667-8928
mroher@plitron.com

Steve Williams · Jan 25, 2013

MadFloyd said:
For over 2 months now I've been struggling to purchase from Equitech. I've phoned and they say "Gee we're really really busy, can you email your order?". Then when I email I don't get a response for weeks. When I do it's apologetic and promises to get back to me. Weeks go by, I nudge them a few times, nothing. I tried going through a very reputable high end dealer and still got nowhere.

Heck, I even tried Torus (a competing brand) and the state dealer for that product line also can't be bothered.

I received advice from Nick Doshi, the designer/builder of my amps to go with balanced power (I currently use a non-dedicated 15a line that I want to switch over to dedicated 20a) and he recommended some specific products (designed for installation at the panel). I have an electrician standing by for the past few months.

What's an audiophile to do? Who do I need to know? Anyone have any recent success in this area?

Hire a reliable electrician who should have no problem ordering one for you

Mike Lavigne · Jan 25, 2013

Steve Williams said:
Hire a reliable electrician who should have no problem ordering one for you

i assume you are referring to an Equi=tech wall panel system. if so, PM me and i will be glad to give you contact info for Martin and Eric at Equi=tech.

Sound Affair · Jan 25, 2013

MadFloyd said:
For over 2 months now I've been struggling to purchase from Equitech. I've phoned and they say "Gee we're really really busy, can you email your order?". Then when I email I don't get a response for weeks. When I do it's apologetic and promises to get back to me. Weeks go by, I nudge them a few times, nothing. I tried going through a very reputable high end dealer and still got nowhere.

Heck, I even tried Torus (a competing brand) and the state dealer for that product line also can't be bothered.

I received advice from Nick Doshi, the designer/builder of my amps to go with balanced power (I currently use a non-dedicated 15a line that I want to switch over to dedicated 20a) and he recommended some specific products (designed for installation at the panel). I have an electrician standing by for the past few months.

What's an audiophile to do? Who do I need to know? Anyone have any recent success in this area?

Although i can't help i can echo that equi=tech is very poor to deal with i also enquired about thier products and emailed their sales department initially enquiring about there products in my country and did get a response back from martin glasband with the potential to deal with them directly, although future correspondence has gone on deaf ears with no response to further emails. I have even sent emails from a seperate email address thinking it may have been my isp to no avail. It has become all too hard may be they don't need the business?

MadFloyd · Jan 25, 2013

Mike: Martin is the person who emailed me saying he was very busy and 'digging himself out'. This was Jan 3rd and haven't heard from him since, even with subsequent inquiries.

Mike Lavigne · Jan 25, 2013

MadFloyd said:
Mike: Martin is the person who emailed me saying he was very busy and 'digging himself out'. This was Jan 3rd and haven't heard from him since, even with subsequent inquiries.

fair enough.

i don't want to 'sell' you on Equi=tech at all. they are not set up to deal directly with customers, but for us audiophiles that is the way it goes. they have dealers for their 'small box' conditioners, but otherwise are really directed at the contractor marketplace.

i have Martin's cell phone as well as a contact phone number for Eric. Martin lives in the California, Eric is at the manufacturing facility in Oregon.

PM me and i'm happy to give those phone numbers.

Bruce B · Jan 25, 2013

I didn't have a problem either. I had mine built in a couple of weeks and sitting in my garage.

ack · Jan 25, 2013

I suggest you go through a dealer; call Goodwin's

Jim Smith · Jan 25, 2013

Re Equi-tech, MadFloyd - give me a call when you get a chance.

MadFloyd · Jan 25, 2013

ack said:
I suggest you go through a dealer; call Goodwin's

They were the dealer I mentioned.

In any case, thanks to Mike I've now made progress. They have my credit card details and order is supposedly in.

Really looking forward to it.

Thanks to all who replied.

treitz3 · Jan 25, 2013

Good to hear MacFloyd.

Tom

vinylphilemag · Jan 25, 2013

MadFloyd said:
They were the dealer I mentioned.

In any case, thanks to Mike I've now made progress. They have my credit card details and order is supposedly in.

Really looking forward to it.

Thanks to all who replied.

Excellent news! please keep us posted (ideally with pics) on how the installation goes!

Search

Search

Let's just say one wanted to purchase Equi=tech products. Who do you need to know?

MadFloyd

Member Sponsor

Frank750

VIP/Donor

Steve Williams

Site Founder, Site Owner, Administrator

Mike Lavigne

Member Sponsor & WBF Founding Member

Sound Affair

Well-Known Member

MadFloyd

Member Sponsor

Mike Lavigne

Member Sponsor & WBF Founding Member

Bruce B

WBF Founding Member, Pro Audio Production Member

ack

VIP/Donor & WBF Founding Member

Jim Smith

Industry Expert

MadFloyd

Member Sponsor

treitz3

Super Moderator

vinylphilemag

WBF Founding Member

Similar threads

Members online