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Thread: Krell, Service, & Integrity

  1. #1
    [WBF Founding Member] Moderator RBFC's Avatar
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    Apr 2010
    Albuquerque, NM

    Krell, Service, & Integrity

    Recently, my Krell S-1200 processor began having glitches in its Dolby board. It would often lose the Dolby signal from DirecTV and emit bursts of noise. After a few conversations with their technical support guys and performing the requested menu adjustments, there was no improvement. I emailed Bill McKiegan, Krell's President, about the issue. He responded in a few hours, and told me that they were going to build a brand new unit for me!

    Krell sent the new processor (with the new 3D pass-through upgrade installed) within a few weeks. Bill McKiegan emailed me before I had even installed the new unit in my system, so concerned was he that I found it to work perfectly. Upon listening to the new version, I found it to be superior to my older unit and told Mr. McKiegan so. There have been zero glitches so far with the new S-1200.

    I wanted to be sure that word of a very positive experience were shared with the audio community. Too often, we are privy only to stories of disappointment. This is not one of those stories.

    Lee Aldridge
    Lee Aldridge

    I post my own opinions except when posting as a moderator in green.

  2. #2
    VIP/Donor [VIP/Donor] amirm's Avatar
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    Apr 2010
    Seattle, WA
    That's great Lea. Thanks for sharing.
    Madrona Digital
    Founder, Audio Science Review Forum
    Contributing Editor, Widescreen Review Magazine

  3. #3
    Member Addicted to Best! NorthStar's Avatar
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    Feb 2011
    Vancouver Island, B.C. Canada
    WoW, that is awesome Lee! ...Thank you Mr. Krell (Forbidden Planet).
    All the Very Best, - Bob --------- "And it stoned me to my soul" - Van Morrison --------- AudiophileAudition

  4. #4
    Member Sponsor Addicted to Best! Ronm1's Avatar
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    Feb 2011
    wtOMitMutb NH
    A Bug!! Naa...that's a feature!!
    Cables at DAC end impedance matched. Synergistic

  5. #5
    Member Sponsor [WBF Founding Member] FrantzM's Avatar
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    Apr 2010
    Quote Originally Posted by Ronm1 View Post

    "For me, it is far better to grasp the Universe as it really is than to persist in delusion, however satisfying and reassuring."
    —Carl Sagan
    "Any intelligent fool can make things bigger, more complex, and more violent. It takes a touch of genius -- and a lot of courage -- to move in the opposite direction."
    — E. F. Schumacher
    (mis-attributed to A. Einstein)

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