Bruce
Nobody is questioning your integrity or the services you provide. I think the basis for the complaints is the denial stance that HD TRacks has taken in rectifying any apparent or incorrect sale of substandard HiRez files.
Here is copy from the HD Tracks web site.
"Our 176.4kHz/24-bit FLAC files are virtual clones of the original master recordings, delivering the experience of sitting in the control room of the recording studio.
For example, with our exclusive Rolling Stones release, ABKCO Records undertook a long and painstaking re-mastering process employing state-of-the-art master tape to digital file transfers using the best in Analog to Digital converters to provide HDtracks with the highest quality music files possible. These albums are unprecedented in quality and are available as FLAC files from HDTracks.com. "
This is not what they have been supplying and they continue to deny any problem.
What they should do is refund the money from any customers who are experiencing problems due to the file not being Hi Rez and take the product off their site even though it will cause their music library to be smaller.
Maybe they can re-establish their integrity with the audiophile community.
We are the main purchasers of their product.
Nobody is questioning your integrity or the services you provide. I think the basis for the complaints is the denial stance that HD TRacks has taken in rectifying any apparent or incorrect sale of substandard HiRez files.
Here is copy from the HD Tracks web site.
"Our 176.4kHz/24-bit FLAC files are virtual clones of the original master recordings, delivering the experience of sitting in the control room of the recording studio.
For example, with our exclusive Rolling Stones release, ABKCO Records undertook a long and painstaking re-mastering process employing state-of-the-art master tape to digital file transfers using the best in Analog to Digital converters to provide HDtracks with the highest quality music files possible. These albums are unprecedented in quality and are available as FLAC files from HDTracks.com. "
This is not what they have been supplying and they continue to deny any problem.
What they should do is refund the money from any customers who are experiencing problems due to the file not being Hi Rez and take the product off their site even though it will cause their music library to be smaller.
Maybe they can re-establish their integrity with the audiophile community.
We are the main purchasers of their product.