I tried to get earpads for the Klipsch Image One headphone, and opened a support ticket. Today, they sent me an email asking if my address listed was correct. I replied YES. Then I got a rejection that their email was a "No Reply". So I called Klipsch support and waded through a hellish bunch of button pushes, many redundant, before I got a rep. I told her about the email, and she gave me a tongue-lashing about how stupid I was to try replying, instead of reading some very tiny print way at the bottom that said "no reply email". And then she hung up on me.
This was possibly the worst tech support I've ever called, rivaling the Apple supervisor who hung up on me after lying over and over again insisting that Apple does not force-download iOS updates (they do).
So there you are - Klipsch - very hostile and arrogant support.