Mike, I love hearing from the horses mouth, as opposed to all the review sites, rating sites, etc... they don't really help the consumer a lot until the cars are rather old.
I have to say, expensive oil changes on luxury cars does bother me. There is 0% reason for it. My dealership for my car has a free shuttle, wifi, a really nice waiting area, etc... With a package deal it's the cheapest place to get oil changes. And then one block down LandRover charges $800? (I don't know exact details, but a friend worked there and literally said that to me) Nonsense. I've changed enough oil to know that is utter robbery. But if someone charges $50 instead of $35 or so, I understand that actually, and am not particularly bothered by it.