I just had my first Customer Service experience with DirecTV since they were acquired by AT&T.
I have been a DirecTV user since 1995. And while there CS has never been stellar, it has, for the most part been reasonably acceptable and on more than one occasion, really outstanding.
I could be reading into things but based upon my recent experience, the AT&T "corporate culture" of horrible CS has already crept into DirecTV. (I was and AT&T customer for ever with Cell Phones, Business lines and internet)
The purpose of my call was to return a mini Genie that we no longer use. I was put on hold 4 or 5 times [once for about 4 to 5 minutes or longer], she asked me for my address that was on the screen she was looking at and was almost clueless on how to respond to what i thought was a pretty straightforward request. Silly me.
Rant over.
I'm going to go listen to some music!!
I have been a DirecTV user since 1995. And while there CS has never been stellar, it has, for the most part been reasonably acceptable and on more than one occasion, really outstanding.
I could be reading into things but based upon my recent experience, the AT&T "corporate culture" of horrible CS has already crept into DirecTV. (I was and AT&T customer for ever with Cell Phones, Business lines and internet)
The purpose of my call was to return a mini Genie that we no longer use. I was put on hold 4 or 5 times [once for about 4 to 5 minutes or longer], she asked me for my address that was on the screen she was looking at and was almost clueless on how to respond to what i thought was a pretty straightforward request. Silly me.
Rant over.
I'm going to go listen to some music!!