DirecTV and AT&T

audioguy

WBF Founding Member
Apr 20, 2010
2,794
73
1,635
Near Atlanta, GA but not too near!
I just had my first Customer Service experience with DirecTV since they were acquired by AT&T.

I have been a DirecTV user since 1995. And while there CS has never been stellar, it has, for the most part been reasonably acceptable and on more than one occasion, really outstanding.

I could be reading into things but based upon my recent experience, the AT&T "corporate culture" of horrible CS has already crept into DirecTV. (I was and AT&T customer for ever with Cell Phones, Business lines and internet)

The purpose of my call was to return a mini Genie that we no longer use. I was put on hold 4 or 5 times [once for about 4 to 5 minutes or longer], she asked me for my address that was on the screen she was looking at and was almost clueless on how to respond to what i thought was a pretty straightforward request. Silly me.

Rant over.

I'm going to go listen to some music!!
 

treitz3

Super Moderator
Staff member
Dec 25, 2011
5,459
961
1,290
The tube lair in beautiful Rock Hill, SC
Good evening, audioguy. I hope this doesn't turn into a Sprint/Nextel type acquisition. As soon as (within a month or less) Sprint joined the game, Nextel's service went downhill fast and then the signal started mimicking Sprint and ll of a su den the com nic ion got ery chop y.....yet they insisted "the two were separate". Uh-huh. Couldn't get rid of Nextel fast enough at that point. Nextel for my business used to be the bomb up until that point.

With that said, I have been a customer of DirecTV for over 2 decades and a customer of ATT's for about 3 and a half years now. While I wouldn't rate each customer experience over this time a perfect 10, it is rather good and I am a very pleased customer of both. Especially DirecTV. YMMV.

Tom
 

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