First of all, why don't the moderators move this thread. Second, the unit was presumably sold as store demo and then we blame the shippers? Umm, no, these look like usage marks, but regardless, wasn't this item insured so you can go after the shippers? Where exactly is this "finest service that is truly upscale" that's been advertised?
No insurance would ever cover such, you can't go after a shipper for such when the product was shipped in such used condition.
I paid thousands of dollars for this unit and relied on the sellers honesty saying it was in new condition just like you would if you were to purchase something.