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Thread: Genesis customer service lacking

  1. #1

    Unhappy Genesis customer service lacking

    I am looking to replace my Genesis G300 speakers (original owner). One has to now go through a new distributer: [US Distribution Point
    Seattle, WA Click to send E-mail Website: Rutherfordaudio.com Tel: (303) 845-0773[. Three voicemails later.... NO response. I guess my money is not good enough for Gary Koh. Genesis 4.0 looks promising. A variation of Infinity IRS. (At what I am sure is 15x the price). No Genesis, so-called dealer has product. Please bring back Arnie Nudell. Very disappointed for arguably the BEST audio product on the market.

  2. #2
    [WBF Founding Member] Moderator RBFC's Avatar
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    Kent,

    Gary Koh is a member here at WBF, and I'm sure he'll be interested to hear your comments. Why don't you send him a Private Message and try to resolve this without an introductory post filled with disparaging comments?

    Gary has proven himself many times over to be both responsive and customer-oriented. Please understand that personal attacks on members here are against the Terms of Service.

    Thanks,

    Lee
    Lee Aldridge

    I post my own opinions except when posting as a moderator in green.

  3. #3
    WBF Technical Expert (Speakers & Audio Equipment)/Member Sponsor [Technical Expert] garylkoh's Avatar
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    Kentmp,

    If the distributor won't respond to your voicemails, why didn't you call the Genesis number and ask for me?

    The reason I have a distributor for the US is that a lot of the time, I am too busy to take care of EVERYBODY...... I do try, but I only have so many hours in the day. And I have customers in Europe and Asia as well - which means that sometimes I work from 6am to midnight to take care of them.
    __________________________
    Gary L Koh, CEO and Chief Designer,
    Genesis Advanced Technologies

  4. #4
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    I have no affiliation with Genesis, and have never owned anything related to Genesis or Infinity, but I will say 3 things:

    1. I agree that Genesis is surely one of the THE speaker manufacturers out there. Not only great today, but with a long, LONG history of being amongst the greats in the pantheon of great speakers.

    2. I have ALWAYS gotten a quick response from Gary when I have sought his advice (and I am not even a customer)...email, PM, etc.

    3. As my grandfather used to say, if you want something done, go to the busiest guy. Guess that's Gary.
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  5. #5
    Member Sponsor [WBF Founding Member] Johnny Vinyl's Avatar
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    Good morning Kent,

    Welcome to the WBF.

    As a Genesis owner I can assure you that Gary is one of the most accessible, helpful and communicative manufacturers that I have had the pleasure of dealing with. I have no doubt that if you contact him your experience will mirror mine.

    John
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  6. #6
    Member Sponsor Addicted to Best!
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    Quote Originally Posted by kentmp View Post
    I am looking to replace my Genesis G300 speakers (original owner). One has to now go through a new distributer: [US Distribution Point
    Seattle, WA Click to send E-mail Website: Rutherfordaudio.com Tel: (303) 845-0773[. Three voicemails later.... NO response. I guess my money is not good enough for Gary Koh. Genesis 4.0 looks promising. A variation of Infinity IRS. (At what I am sure is 15x the price). No Genesis, so-called dealer has product. Please bring back Arnie Nudell. Very disappointed for arguably the BEST audio product on the market.
    I think Gary will look after you I am sure of it. As a side note I bought a pair of Infinity QLS when I was 18 I ran those speakers with various amps till into my early 50s . I upgraded to the Matin logan CLXs when they came out. Arnie Nudell and team built a good product and from what I under stand so does Gary. I replaced some drivers over the years but they still work in storage now and I should find them a new home any takers. also a set of OHM fs another try at 4 channel years ago.

  7. #7
    WBF Technical Expert (Speakers & Audio Equipment)/Member Sponsor [Technical Expert] garylkoh's Avatar
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    Thanks, guys for all your support.
    __________________________
    Gary L Koh, CEO and Chief Designer,
    Genesis Advanced Technologies

  8. #8
    Member Sponsor [Technical Expert] DonH50's Avatar
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    New member posts here just to trash Gary with his first post? Seems rather odd... A quick look through threads, and a look at the Genesis sub-forum, would provide info about Gary's background, posting style, reputation and contact info to privately address the problem. I don't get this...
    Don Herman
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  9. #9
    WBF Technical Expert (Speakers & Audio Equipment)/Member Sponsor [Technical Expert] garylkoh's Avatar
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    I wonder if he posted on all the forums..... this is the only one I am on.
    __________________________
    Gary L Koh, CEO and Chief Designer,
    Genesis Advanced Technologies

  10. #10
    Member Sponsor Addicted to Best! GaryProtein's Avatar
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    That's a frightening thought!
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