A tale of two service calls

ack

VIP/Donor & WBF Founding Member
May 6, 2010
6,774
1,198
580
Boston, MA
Just passing on some great service experiences...

1) My Spectral 3000 transport arrived recently, and after 10 years of significant use, the laser's power was measured to be still a very high 95% ! Built for life, for sure. Repair cost, next to nothing, just 3hrs minimum charge plus shipping, new box for free... Still as good as new, and looking so, too.

2) I had sent my Pass XP-25 phono in for check-up, having determined one channel had a little more noise than the other (in fact, I later determined one channel was just a touch louder than the other). Called Pass for an update, and by the mention of the unit alone (not the problem) they knew who I was! This tells me they have very few units returned for repair. Now how rare is that! "Some adjustments were made, and it's coming out of break-in today and will ship tomorrow"
 

GaryProtein

VIP/Donor
Jul 25, 2012
2,542
31
385
NY
Nice to know integrity still exists.

I can say from my experience with Pass Labs (I never needed repair) that their service department, especially Kent English, was extremely helpful and patient with questions when I was setting up my XVR1 crossover.
 

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